Safety & Privacy

Yes, your private chats stay private — the creator of a character cannot read your conversation history. A character made by another player is an AI agent, not a real person, so chatting with it never exposes your messages to whoever built it. For how your data is handled overall, see our Privacy Policy.

Real players are marked with a blue DNA icon (above their avatar or next to their name), and you'll see a short calling screen before the chat starts. AI characters have no DNA icon — you enter the chat right away.

If a real player is offline, you'll chat with their Auto Pilot, and they get a summary when they return. Prefer to keep things AI-only? You can turn off Real-Player Social anytime to chat only with AI characters.

Enjoy: AI Town doesn't allow inappropriate content, including nudity, exposed private parts, or any sexual content involving minors. We have content moderation in place, but if something slips through, please report it so the team can review and act — contact support to send it in. Full rules are in our Terms of Service.

If a real player is harassing you, behaving inappropriately, or making you uncomfortable, report them directly: go to that player's profile (album) page, tap the three dots (top-right), then tap Report. The team reviews reports and takes appropriate action. You can also reach out to support if you prefer.

Yes. You can ghost a real player anytime so they can no longer reach you, or ghost an AI character to clear that conversation and reset the relationship to the beginning. See Interact for more on how ghosting works.

There's a current system limitation: if two users have ever broken up and erased their memories of each other, they won't see each other's Bazaar posts — even after becoming friends again. This is a known limitation on the improvement list. Nothing is wrong with your account.