Safety & Privacy

Yes, your private chats stay private — the creator of a character cannot read your conversation history. A character made by another player is an AI agent, not a real person, so chatting with it never exposes your messages to whoever built it. For how your data is handled overall, see our Privacy Policy.

If an intimate image or video of you has been shared on Enjoy: AI Town without your consent, ask us to remove it — this includes AI-generated images. You can file if you are the person depicted, or are authorised to act for them.

Send us:

• Where it is — the link, character name, and anything else that helps us find it
• A statement that you did not consent
• Your name and contact details
• Your signature
• The subject line NCII Takedown Request

We remove valid requests as soon as possible, and make reasonable efforts to remove identical copies — you don't need to find duplicates yourself. Send your request to support@enjoy.ai.

Real players are marked with a blue DNA icon (above their avatar or next to their name), and you'll see a short calling screen before the chat starts. AI characters have no DNA icon — you enter the chat right away.

If a real player is offline, you'll chat with their Auto Pilot, and they get a summary when they return. Prefer to keep things AI-only? You can turn off Real-Player Social anytime to chat only with AI characters.

If you're struggling, please reach out — help is available right now.

• US — call or text 988
• UK — 116 123 (Samaritans)
• Elsewhere — findahelpline.com
• Immediate danger — your local emergency number

Characters here are AI. They are not people and cannot help in a crisis.

We screen messages for signs of suicidal ideation or self-harm. Anything flagged is checked against the recent conversation before we act.

When detected, we show a support card carrying the numbers above and a reminder that you are talking to an AI, not a person. It does not interrupt or end your conversation.

We log that an event occurred and its category. From July 2027 we report annual counts to the California Office of Suicide Prevention — counts only, no personal information.

No character here is a therapist or medical professional. Detection is imperfect. Please contact the services above rather than relying on us to notice.

Our system should not produce content that encourages, describes methods of, or romanticises suicide or self-harm. If you get a bad response, report it so we can improve: support@enjoy.ai.

Enjoy: AI Town doesn't allow inappropriate content, including nudity, exposed private parts, or any sexual content involving minors. We have content moderation in place, but if something slips through, please report it so the team can review and act — contact support to send it in. Full rules are in our Terms of Service.

If a real player is harassing you, behaving inappropriately, or making you uncomfortable, report them directly: go to that player's profile (album) page, tap the three dots (top-right), then tap Report. The team reviews reports and takes appropriate action. You can also reach out to support if you prefer.

Yes. You can ghost a real player anytime so they can no longer reach you, or ghost an AI character to clear that conversation and reset the relationship to the beginning. See Interact for more on how ghosting works.

There's a current system limitation: if two users have ever broken up and erased their memories of each other, they won't see each other's Bazaar posts — even after becoming friends again. This is a known limitation on the improvement list. Nothing is wrong with your account.